Terms of Service

Welcome to Infinite Illume Jewelry (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from Infinite Illume Jewelry, you agree to these Terms. If you do not agree with any part of these Terms, please refrain from using our website or services.

1. General Terms

1.1 Eligibility

Our services are available to individuals of all ages. However, if you are under the legal age to enter into a binding contract in your country or region, you must have parental or guardian consent to use this website and place orders. By using our services, you confirm that you have the necessary authorization to make a purchase.

1.2 Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with a revised effective date. Continued use of our website and services constitutes acceptance of the updated Terms.

1.3 Account Registration

• To place an order, you may need to create an account.
• You are responsible for maintaining the security of your account and password.
• We are not liable for unauthorized account access due to negligence in safeguarding login credentials.

2. Orders & Payments

2.1 Order Acceptance & Cancellation

• We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of fraud suspicion, pricing errors, or product unavailability.
• Orders can be canceled within 48 hours of purchase. After this period, orders are processed and shipped and cannot be canceled.

2.2 Pricing & Payment

• All prices are listed in [Currency] and are subject to change without prior notice.
• We accept payment through [Credit Cards, PayPal, or other payment methods].
• All transactions are securely processed by third-party payment providers.

2.3 Taxes & Duties

• We offer free shipping on orders over $50.
• For international orders, we cover customs duties and taxes in most cases. However, some regions may require customers to pay additional duties upon delivery.
• Customers are responsible for providing accurate shipping details. We are not responsible for additional costs incurred due to incorrect shipping information.

3. Shipping & Delivery

3.1 Shipping Policy

• We offer free worldwide shipping on orders over $50.
• Orders ship within 1-3 business days from our warehouse in Beijing.
• Shipping times vary but generally take 7-14 business days.

3.2 Tracking & Lost Packages

• A tracking number will be provided via email once your order ships.
• If a package is lost during transit, we will assist in locating it but are not liable for lost, stolen, or undeliverable packages due to incorrect address details provided by the customer.

3.3 Customs Delays

• International shipments may experience delays due to customs processing. These delays are beyond our control.

4. Returns, Refunds & Exchanges

4.1 No Physical Returns Policy

Due to the shipping distance and the location of our warehouse in Beijing, we do not accept physical returns. Instead, we offer store credit under the following conditions:

4.2 Refund Policy

• Refunds are issued in the form of store credit only (no cash refunds).
• Refunds are only granted for reasonable cases, including:
  
  • Items received in damaged or defective condition (photo proof required).
  • Incorrect items received (wrong product, size, or color).
  • Significant quality issues affecting usability.

4.3 Non-Refundable Cases

Refunds or store credits will not be issued in the following cases:

• Change of Mind or Personal Preference: We do not accept refund requests if you simply change your mind about a purchase.
• Items Marked as Final Sale: Products marked as Final Sale at the time of purchase are non-refundable and non-exchangeable.

4.4 How to Request a Refund

• Contact us within 7 days of receiving your order at [email protected] with your order number and photos of the product.
• After review and approval, store credit will be issued.

5. Intellectual Property

5.1 Ownership

All content on this website, including but not limited to logos, trademarks, product designs, images, text, and website layout, is the property of Infinite Illume Jewelry and is protected by copyright, trademark, and intellectual property laws.

5.2 Restrictions on Use

• You may not copy, distribute, modify, or reproduce any content from our website without prior written consent.
• Any unauthorized use of our intellectual property may result in legal action.

6. Limitation of Liability & Disclaimers

6.1 Website Usage Disclaimer

• We provide our website and services on an “as is” and “as available” basis.
• We do not guarantee uninterrupted access to our website or that our services will be error-free.

6.2 Product Disclaimer

• While we strive for accuracy in product descriptions and images, we do not guarantee that product colors, sizes, or materials will match expectations due to variations in display screens and manufacturing processes.

6.3 Liability Limitation

To the fullest extent permitted by law, Infinite Illume Jewelry shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from the use of our products or services.
• Losses due to shipping delays, customs issues, or product availability.

7. Governing Law & Dispute Resolution

7.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Applicable Jurisdiction], without regard to conflict of law principles.

7.2 Dispute Resolution

• Any disputes arising under these Terms shall first be resolved through informal negotiation.
• If a resolution is not reached, disputes shall be settled by binding arbitration in [Jurisdiction], except where prohibited by law.

8. User Conduct & Prohibited Activities

You agree to use our website and services responsibly and not to:

• Engage in fraudulent, unlawful, or abusive activities.
• Interfere with website security or attempt unauthorized access.
• Use our website for commercial purposes without consent.

We reserve the right to suspend or terminate accounts that violate these Terms.

9. Privacy Policy

Your use of our services is also governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal data. Please review our Privacy Policy for further details.

10. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

📧 Email: [email protected]

By using our website and services, you agree to these Terms of Service. Thank you for choosing Infinite Illume Jewelry!