Shipping & Tracking Policy

At Infinite Illume Jewelry, we strive to provide a seamless and efficient shopping experience for our customers. Please review our Shipping & Tracking Policy to understand shipping fees, estimated delivery times, and tracking procedures.

1. Shipping Information

1.1 Free Shipping on Orders Over $50

• We offer free standard shipping for all orders over $50.
• For orders under $50, a flat shipping fee will apply at checkout.

1.2 Order Processing Time

• Orders are processed and shipped within 1-3 business days after payment confirmation.
• Once your order is processed, you will receive an order confirmation email. If you do not see it in your inbox, please check your spam or promotions folder.

1.3 Shipping Origin

All orders are shipped from our warehouse in Beijing, China.

2. Estimated Delivery Time

Shipping times vary by destination. Below are estimated delivery times:

Note: These are estimated delivery times and may vary due to customs processing, holidays, or unforeseen circumstances.

3. Tracking Your Order

3.1 How to Track Your Order

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• Please allow up to 48 hours for tracking information to update.

3.2 Where to Track Your Order

• You can track your order on our website or the carrier’s website using the tracking number provided.
• Since we use international shipping, your tracking number will cover the entire shipping journey and will update once your package arrives at your local postal service.

3.3 International Shipments

• We work with reliable international and local carriers for deliveries to major cities.
• Customs processing may cause slight delays, but tracking updates will be provided.

4. Customs, Duties & Taxes

• We cover customs duties and taxes for most countries to ensure smooth delivery.
• In some cases, additional customs fees may be required depending on local regulations.

5. Lost, Delayed, or Missing Shipments

5.1 If Your Order is Delayed

• If your order has not arrived within the estimated timeframe, check the tracking information first.
• If tracking does not provide sufficient updates, please contact us at [email protected].

5.2 If Your Order is Lost

• If the carrier confirms your package is lost, we will issue a replacement or store credit upon verification.

5.3 If Your Package is Marked as Delivered but Not Received

• If tracking indicates delivered but you haven’t received it, please:
  
  • Check with neighbors, building management, or your local postal office.
  • Wait 24-48 hours, as some carriers mark items as delivered before actual arrival.
  • Contact us for further assistance.

6. Address & Shipping Errors

• Customers are responsible for providing accurate shipping addresses at checkout.
• We are not responsible for undelivered packages due to incorrect addresses.
• If you realize an address mistake after placing an order, contact us immediately at [email protected]. If the order has not shipped, we will attempt to update it.

7. Need Help?

For any shipping-related inquiries, contact our customer service team:

📧 Email: [email protected]

Thank you for shopping with Infinite Illume Jewelry—our pieces are worth the wait! ✨