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Refund & Cancellation Policy
At Infinite Illume Jewelry, we are committed to providing a smooth and transparent shopping experience. Please review our Refund & Cancellation Policy to understand our terms regarding order cancellations, refunds, and store credits.
1. Order Cancellation Policy
1.1 Cancellation Window
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Orders may be canceled within 48 hours of placement.
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To request a cancellation, please contact us at [email protected] with your order number.
1.2 Orders Cannot Be Canceled After 48 Hours
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After 48 hours, your order will be processed, and a confirmation email will be sent.
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Once an order has been shipped, it cannot be canceled or modified.
2. Refund Policy
Since our warehouse is located in Beijing, China, we do not accept physical returns due to shipping distance and logistics constraints. However, we do offer store credit refunds under certain conditions.
2.1 Eligible Refund Cases
Refunds (in the form of store credit only) are issued for the following reasons:
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Damaged or Defective Items: If your item arrives damaged, defective, or broken, please contact us with photo proof within 7 days of receiving your order.
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Incorrect Items Received: If you receive an incorrect product, size, or color, we will issue store credit after verification.
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Significant Quality Issues: If the item does not match the product description in terms of material, design, or usability, we will review the case and offer store credit accordingly.
2.2 Non-Refundable Cases
Refunds will not be issued in the following cases:
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Change of Mind or Personal Preference: We do not provide refunds if you no longer want the item.
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Items Marked as Final Sale: Products labeled as Final Sale at the time of purchase are non-refundable and non-exchangeable.
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Failure to Provide Sufficient Proof: Refund requests without photo or video proof of damage or quality issues will not be accepted.
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Lost Packages Due to Incorrect Address: If the customer provides an incorrect or incomplete shipping address, we are not responsible for lost or undeliverable packages.
3. Refund Process
3.1 How to Request a Refund
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Contact us at [email protected] within 7 days of receiving your order.
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Include your order number and clear photos/videos showing the issue.
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Our customer service team will review your request and provide further instructions.
3.2 Refund Method
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If your refund request is approved, a cash refund will be issued to your account.
4. Need Help?
For any questions about cancellations, refunds, or store credit, please contact our support team:
📧 Email: [email protected]
We appreciate your understanding and support. Thank you for shopping with Infinite Illume Jewelry! ✨
